We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, or buy a product, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information and IP address.
We operate CCTV in the nail station room for the safety and security of our clients and staff as well as a deterrent for the purpose of criminal activity.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
We will therefore share your information with:
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please visit the MY INFO tab in your account or contact us.
Unless you request otherwise, we will keep your information to contact you no more than 3 years from your last visit to the salon.
CCTV images are automatically deleted after 14 days.
Your information is stored on secure servers provided by MINDBODY. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact .
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
Please contact us if you have any questions about our privacy notice or information we hold about you:
We kindly request that you provide us with 24 hours' notice should you need to cancel or change your appointment. We regret that cancellations after the required 24 hours notice period, and no show clients, will incur a £10 penalty charge. Any client who fails to cancel or show up to the appointment three times will see their online booking option disabled and be charged 100% fee for the last booked service.
We appreciate that sometimes late cancellation is unavoidable and the management will use their discretion in certain instances. However, we are sure you will appreciate that for every client who cancels late or fails to show it means another client is turned away, and the salon suffer a financial loss.
A credit card number is required at the time of booking. This policy also applies to gift card holders.
We appreciate things do not always go to plan and we do our best to accommodate late arrivals, if possible. Each treatment is designed with the appropriate time in mind, should any client arrives late, it will limit our ability to offer the fullest experience possible. Please understand that late arrival will not receive an extension of the scheduled treatment and the client will be charged for the full service. If the client is over 30 minutes late, they will be charged 50% fee for the booked service and an alternative appointment time will be offered.
All major credit cards are accepted except Discovery and American Express cards. We do not accept overseas personal cheques.
Gift cards are a perfect choice for someone special. Come to the salon to get yours at 125/1 Main Street, Gibraltar. Please note that all gift vouchers are only valid for redemption for 1 year from the date of issue. Online gift card purchase coming soon.
To ensure each client enjoys their experience to the fullest, we ask for your help maintaining the tranquil environment we strive to create. Additionally, please respect all clients' right to privacy (and serenity) by maintaining conversations at a considerate volume in treatment areas. As a reminder, we would appreciate it if you could turn mobile phones to silent in our treatment areas.